Order Related
Everything includes Online Payment & Transaction, Shipping & Packaging, Direct Deposit F.A.Q.s and Refund & Dispute about order related is here!
Shipping and Packaging
- How long will it take to receive the package?
- Why do I need a tracking number?
- What is the shipping fee? Who is responsible for the shipping fee?
- Why isn't my tracking number updating?
- I sent the item but my buyer claims it didn’t arrive...
- Can I change the shipping courier for a purchased item?
Online Payment and Transaction
- What is 5miles wallet and how does it work?
- How do I list or change an item accept 5miles Wallet ?
- In-App Payment for Local Services
- How do I withdraw funds?
- Why is my order in pending status?
- 5miles Wallet Protection: How does 5miles protect buyers?
Direct Deposit F.A.Q.s
- Can I deactivate my account if there is still an order processing?
- How Do I Make Changes or Corrections to My Direct Deposits Request?
- Why Was My Direct Deposit Rejected?
- Why Was My Payout Returned When Previous Ones Were Successful?
- Requesting a Bank Direct Deposit?
- Can I Cancel A Transaction As A Buyer/Seller?