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  1. Questions? Answers Are Here!
  2. Order Related

Order Related

Everything includes Online Payment & Transaction, Shipping & Packaging, Direct Deposit F.A.Q.s and Refund & Dispute about order related is here!

Shipping and Packaging

  • How long will it take to receive the package?
  • Why do I need a tracking number?
  • What is the shipping fee? Who is responsible for the shipping fee?
  • Why isn't my tracking number updating?
  • I sent the item but my buyer claims it didn’t arrive...
  • Can I change the shipping courier for a purchased item?
See all 16 articles

Online Payment and Transaction

  • What is 5miles wallet and how does it work?
  • In-App Payment for Local Services
  • How do I withdraw funds?
  • Why is my order in pending status?
  • 5miles Wallet Protection: How does 5miles protect buyers?
  • Why am I charged a Service Fee?
See all 17 articles

Direct Deposit F.A.Q.s

  • How Do I Make Changes or Corrections to My Direct Deposits Request?
  • Why Was My Direct Deposit Rejected?
  • Why Was My Payout Returned When Previous Ones Were Successful?
  • Requesting a Bank Direct Deposit?
  • Can I Cancel A Transaction As A Buyer/Seller?
Questions? Answers Are Here!
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