Shipping and Packaging
- How to identify items that support online payment or shipping?
- How to ship?
- How long will it take to receive the package?
- Why do I need a tracking number?
- What is the shipping fee? Who is responsible for the shipping fee?
- Why isn't my tracking number updating?
- I sent the item but my buyer claims it didn’t arrive...
- Can I change the shipping courier for a purchased item?
- How do I track a shipment?
- What do I do if I've paid but submitted the wrong shipping and contact info?
- Why doesn't the tracking info match the courier website?
- What can I do if the seller does not ship the item?
- When can a buyer request a refund?
- Can I ask the seller to postpone a shipment?
- Can I request item be shipped sooner?
- What if the listing is out of stock?
- Can I ask a seller to use a specific shipping carrier?
- I requested cancellation before the shipment was made, however, the seller insisted on shipping the package anyway...