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  1. Questions? Answers Are Here!
  2. Order Related
  3. Shipping and Packaging

Shipping and Packaging

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  • How long will it take to receive the package?
  • Why do I need a tracking number?
  • What is the shipping fee? Who is responsible for the shipping fee?
  • Why isn't my tracking number updating?
  • I sent the item but my buyer claims it didn’t arrive...
  • Can I change the shipping courier for a purchased item?
  • How do I track a shipment?
  • What do I do if I've paid but submitted the wrong shipping and contact info?
  • Why doesn't the tracking info match the courier website?
  • What can I do if the seller does not ship the item?
  • When can a buyer request a refund?
  • Can I ask the seller to postpone a shipment?
  • Can I request item be shipped sooner?
  • What if the listing is out of stock?
  • Can I ask a seller to use a specific shipping carrier?
  • I requested cancellation before the shipment was made, however, the seller insisted on shipping the package anyway...
Questions? Answers Are Here!
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