Withdrawal 101

 When to apply for withdrawing?

Please submitter your request every Wednesday-Saturday (PST time), and the finance team will process all the requests on next Monday. 

The status of the withdrawal request

There are currently 3 statuses: pending/paid/cancel

1. Pending: Submitted, waiting for the financial check to make a payment.
2. Paid: Already paid, according to the different banks or agencies, the time of arrival is slightly different. Please ask the bank or agencies for details.
3. Cancel: Due to bank account or agency account problem, the payment fails; in this case, you need to apply again in the next cycle.

5miles will not support automatic payment now.

Common reasons for payment failure:

1. Only support company account.
2. The agency requires you to verify the store address again.
3. The bank card number is wrong, resulting in the failure of the payment. (Please contact your operation manager to modify the payment information, and submit it in the next cycle; therefore, the merchant who submitted the payment information for the first time, please refer to the background prompt to fill in the correct information)
4. For the rest of the relevant issues, please contact your operations manager in a timely manner.