Currently, all the refund requests are handled by 5miles Dash Customer Support Team.
CS Team will contact the merchant to confirm order details. For the merchant, you can:
1. check the order details
2. check the request details, including message, pictures, videos.
If you process a refund for a payment that hasn’t settled, the payment will be voided. That means payment is reversed before settling.
If the payment has already settled, the CS team will refund the buyer’s payment back to the buyer bank account.
* If a merchant’s account has an abnormally high rate of refunds they may be charged refund fees on future instant refunds issued, or billed for return shipping of the item from the customer.