To request a refund, follow the steps below:
Unpaid orders can be canceled by using the following steps:
- Visit Profile--Bid Orders--Unpaid
- Select the order you want to cancel.
- Follow the on-screen instructions and confirm cancellation.
Unpaid orders will be canceled automatically after 24 hours.
Orders that have been paid can be canceled through our Customer Support team. You may contact our Customer Support team by using the following steps:
- Visit Profile--Bid Orders--In progress
- Select the order you want to cancel.
- Click Customer Support and follow the on-screen instructions.
If the product hasn’t been shipped yet, the order can be canceled immediately.
If the product has already been shipped, you can refuse the delivery when it arrives.
To refuse delivery:
- Do not open the package.
- Write "Refused" on the package, and either give it back to the carrier, or drop it off at the post office or carrier facility within 3 days of delivery.
- Make sure the carrier scans the package as "Refused" while you are present. This is important because we can only process a refund if the package has been confirmed returned to the seller through the tracking details.
- Contact Customer Support and provide the order number and tracking number in your message. If the tracking status confirms the package has been "Refused", a refund will be processed by a member of our team.
It usually takes 5-10 days for your bank to issue a refund once the order has been canceled.
Comments
18 comments
I NEVER GET ANY RESOLUTION FROM 5 MILES ABOUT REFUND ON JUCK ITEMS FROM 5 MILES DASH!
It's a scam in never got my items and never got a refund
It's a scam I bought white gold got silver plated they won't even reply now
I've asked 5 miles for refund on dash items 3 times. No response yet
I've asked 5 miles for refund on dash items that I want to return 3 times. No response yet
I've asked 5 miles for refund on dash items that I want to return 3 times. No response yet
My account has been on featured for the past week what do I do to remove it,I need customer services telephone number so I can speak to customer service I never requested to be feature are want to be off featured
5 mile is a complete scam this should be illegal and im taking it to court.
I never received my item and I never got a refund I'm very upset
They usually response, but lately I have been contacting them and they have not responding back.
Two items I received and I would like to
Return them. What is the procedure.
No response my bank is going to refund
and they will takeover from here..
I am definitely deleting ur app..
All other responses sure complied too.
I received a watch and it was broken what next?
I am experiencing a lot of problems with my delivery On numerous occasions I purchase items from 5 miles and never received delivery as was indicated by your policies I feel this is unfair to me and am wondering what you can do to correct this
Hack 5 miles
I need to refund two pairs of rings because I got wrong size one is size (4 )The other one is a size (8) I need size (9)
Im wanting to know why I haven't received my items i ordered if you I can't send me my items I ordered than refund me my money back cause all this is showing me that your fake all your doing is taking peoples money and not sending them items they ordered I wa t my items I ordered or my money refunded back to me do you have a number were I can call you about this problem I have with you
I had ordered five things off 5 miles dash three of the things I ordered I got but the other two items I did not receive and I'm not happy I want my money refunded back to me
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