Yes, we offer Buyer Protection!
- If you are unsatisfied with your item in any way, you may contact customer service within 30 days of delivery to request a return or refund. Some conditions apply. Please review the FAQ: How do I return an item on 5miles Dash? for details.
- If you have not received an order within the estimated delivery date, you can report the late delivery by selecting Bid Orders--> Order--> Customer Service. After 60 days from the shipment date, if the item has not been confirmed delivered by tracking, we will process a full refund without any hesitation. Please review the FAQ: 5miles Dash Shipping Policy
The following conditions apply
- We can offer Buyer Protection for up to 180 days from the payment date
- For received items to be eligible for refund, items must be returned with a valid tracking number to the return address which is provided in your return request confirmation email. We cannot be responsible for items that are shipped to our offices, returned with no identifying information, or returned outside of the return request process as described in the FAQ: How do I return an item on 5miles Dash?
- "Cash refund" is defined as a refund to the original payment method. Cash refunds cannot be processed to a different credit or debit card, or an alternate funding source.
- If you paid with a one-time use gift card or rechargeable pre-paid card, we strongly recommend keeping the card until you are sure that you are satisfied with your purchases, as cash refunds must always be processed back to the original payment method.
- If you paid with PayPal using either your linked bank account or PayPal balance, cash refund will be processed to your PayPal balance. Your refund will be reflected on your PayPal account within 3 to 5 business days. If you paid with your credit or debit card through PayPal, the refunded amount will go back to your card as a credit. In these instances, it can take up to 30 days for the refund to appear on your card statement. Please contact PayPal for additional questions about your refund.
- If you paid with Apple Pay or Google Pay, cash refund will be processed back to the credit or debit card linked to your payment account.
- If you paid with a credit or debit card, cash refund will be reflected on your credit card or bank statement as a credit within 3 to 5 business days. If you have trouble locating your refund, please contact the card-issuing bank directly. For your convenience there is a toll-free number on the back of your card.
- We’re sorry but it is not possible for 5miles to refund or reimburse the cost of foreign transaction fees, overdraft fees from your bank, additional postage due, Customs, VAT, or any other taxes or fees which were not included on your invoice and paid through this platform. If you incur these costs, we recommend consulting local import laws, as well as your post office or bank for additional details.
- For the security of our customers, only a buyer's mailing address is shared with sellers. Issues with an order should only be resolved through the options provided within the platform under Bid Order. If a listing includes a seller's direct contact information, we strongly recommend using caution, as Buyer Protection does not cover any transactions that take place outside of this platform.
Comments
90 comments
How can I ask a question about an item being sold. For example there are antistatic tweezers for sale showing 6 types. How do I know which one I am bidding on or which one I will get?
Thank you
Donna
For man we are size midium
Donna:
If you click on an item pic to the left of the ‘bid’ button it opens up info about the item you are bidding on and what is actually included. If it’s an item in which you have to choose size/color/choice selection on the buy page after you’ve won it will give you the option to choose- but you have to know which one you want before that. So be sure to look before you win, or take screen shots of the info while the bidding is going. They also redo almost all items over and over again it seems.
I ordered and already got charged for some wireless ear phones and they should of gotten here three days ago and still haven’t received them yet.
Juan have you received your order yet?
I’m still waiting, don’t receive anything yet
I won a hamburger speaker I clicked over to see about paying for it and I could not figure out which color was switch on the numbers it have to choose from so I clicked back and now I can’t click forward again how do I get back to paying for it?
I ordered a very pretty necklace. The item I ordered was a metal necklace in a shape of a leaf with pearls. They send me two Pearls on a placket adjustable string... Why do y'all show and sell nice items, but send stuff that looks like a coin machine. NOT COOL. I feel like I've been robbed! Specially since I bought this as a gift!
What kind of credit card protection do y'all give
I am so glad I am not the only one that has seen what a scam this five mile dash is! The purse I ordered arrived three days late and it looks nothing like what was online. I also bid on another item the same exact day and I still have not received the item, yet it shows that it's been delivered. Customer service will not respond to my wanting a refund.
I knew it, this is a misleading false advertising scam site. I was suckered in. Stupid me.
I hi I received my item but they fake they're not good did not working I asked for refund nobody respond to me please respond to me I work hard for my money
I hi I received my item but they fake they're not good did not working I asked for refund nobody respond to me please respond to me I work hard for my money
This is a scam.
BEWARE! PRODUCTS THEY SEND ARE GARBAGE!
Customer Service has yet to reply to me at all.... I definitely won’t be using this App anymore, especially the new bidding dash, it’s a scam. The product I was sent was pure garbage, it was ripped bent and opened... and of course customer service hasn’t responded to my tickets ( I sent two, as they never responded to the first one). I won’t be using or recommending this app until/unless their customer service improves and they stop ripping people off/stop allowing people to get ripped off like this. SHAME ON THEM for ripping people off with the holiday season approaching nonetheless.
I order a product and have not received it..this is a SCAM please dont not go on five mile dash...customers service want respond and you cant get your money back.
Casual women's tote handbag is a SCAM,I ordered 9th Dec and said will be delivered 12th,still haven't gotten it till now,the blue wrist watch I ordered too doesn't work. Can't get to any customer service on 5miles and that's really annoying.
Customer service
Why wot customer see respond?
Says I ordered a dime (not legal tender), but I didn’t. I have not paid for it because I didn’t order it. Can u take it off my account?
Do not buy items off 5mile dash items are not worth the money having trouble getting refunds for some if the items I've returned
So this is crazy...not one good comment...good bye to scandal scams I don't need more fake drama in my life...goodbye forever...I'm still waiting too .curious what I'll actually get when it does come. I bid on pretty skull ring...it'll be a plastic Popsicle ring you suck on the skull...thanks to those who speak their minds
So this is crazy...not one good comment...good bye to scandal scams I don't need more fake drama in my life...goodbye forever...I'm still waiting too .curious what I'll actually get when it does come. I bid on pretty skull ring...it'll be a plastic Popsicle ring you suck on the skull...thanks to those who speak their minds
I just received my lights with no bracket what am I supposed to do without the brackets the wire is too short am I supposed to do I need my money back or another set of lights thank you
We've all been screwed
I bid and won ‘Genuine’ silver dollars . I tried to resale and was told by an expert that they are fake. If they are copy’s the coin would need to be marked copy to be legally sold. I have complained on the coins I’ve received but no one has responded. I do not want fake coins .
What is d number for customer service? Im still waiting for my product and the seller does not respond to any of my text.
I have a question if u bid and it free there any charge on the bank card ? Can someone help me
Angela
What if you win a bid and when you look at the size it comes in and they don't have one big enough for you? How do I take care of that?
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