After a buyer submits payment the seller is required to ship the item within the time indicated in the description. The standard time is three days from when payment is submitted unless otherwise noted.
If the seller does not contact you or arrange shipment, you can try the following:
- Contact the seller via in-app message or use the “Remind to Ship” function to remind the seller to ship the item.
- You can also cancel the order by going to Profile >Purchased > In Progress > The Order and tapping Cancel Order. Please note: you can only cancel the order if it has not yet shipped.
- If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund.
- Payment will only be released to the seller when the buyer confirms that the item has arrived without any issue or if the buyer allows the delivery confirmation time to lapse.