Effective date: 12th August 2016
Children and 5miles
The Services are intended to be used by adults, as defined under any applicable law in each specific case. If you are not an adult, you are not authorized to download the application, register, and create an account with us. All minors require permission from their respective legal representative in order to use the Services. 5miles does not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at [email protected].
What Information Does 5miles Collect?
The information we collect is used to improve the content and user experience of our Services. The type of information we may collect from you includes both personally identifiable information, which is information such as your first and last name, email address, phone number, home address and third-party account credentials (e.g., your Facebook login credentials) (“Personal Information”) and demographic information such as information regarding your gender, nationality and occupation (“Demographic Information”). We may collection this information through various forms and in various places within the Services. To the extent we combine Demographic Information with your Personal Information we collect from you on the Services, we will treat the combined data as Personal Information under this Policy.
During your use of the Services we may also collect non-personal information. Non-personal information is, generally, information that does not identify you and it includes such things as the type of mobile device used to access the application, device ID, browser type and version, date and time of a user’s visit, and language preference. Non-personal information that we collect automatically is discussed below.
In the interest of safety, we also collect information that could potentially identify a user, such as a user’s IP address when the user logs into the Services.
How Does 5miles Collect My Information?
Information You Provide:
5miles collects information that you provide directly to us. For instance, during the registration process (or when you update your account) you provide us with Personal Information such as your first and last name, email address, telephone number, and possibly your Facebook (or other social media platform) credentials.
Additionally, there may be instances where you find it necessary to communicate directly with us or where you have provided us with the means to communicate with you. For example, if you have given us your email address, we may send promotional email offers to you, notify you of any changes to the Terms or Services, or email you about your use of the Services. Also, we may receive data when you open an email from us. This data helps us make our communications with you more interesting and improve our Services. You are, however, free to opt out of receiving email communications from us by navigating to the settings page within the Services. Please note, however, that you may be unable to opt out of some administrative communications that are reasonably necessary to the Services, such as an order confirmation or service notifications.
Information Collected Automatically:
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, browser and/or device type, and the page or feature you requested. This method of information collection is discussed in more detail below:
Cookies: Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to improve your overall 5miles user experience. For instance, cookies allow us to preserve our users’ preferences and record session information, such as what pages a user visits or items the user looks at, recognize the user’s browser or device type, and determine which pages and/or features are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
Location: The 5miles marketplace is geared specifically toward facilitating transactions between sellers and interested buyers who are within proximity to those sellers. For example, we use your location info to determine that you are in San Francisco so that we can prioritize and deliver listings from San Francisco or places nearby to you. As such, the collection of users’ location information is absolutely essential to providing you with the best and most useful marketplace experience we can.
Rest assured, we only use your location information internally to enable us to provide the Services to you. Consequently, by using the mobile application or website, you consent to 5miles obtaining your location information in order to present you with products for sale in your area.
Note, however, that most mobile devices provide users with the ability to disable location services. If you have questions about how to disable your device’s location services, we recommend that you contact your mobile service carrier or device manufacturer. Disabling location services may greatly impact your 5miles experience.
Device Information: When you access the 5miles Services via your mobile device or computer, we automatically collect information about your device or computer, including unique device identifiers (e.g., IMEI number, serial number, etc.), operating system, hardware model, etc.
Information from Third Parties:
Is My Personal Information Secure?
Protecting your privacy is important to us, which is why 5miles endeavors to protect the security of your privacy and information using commercially reasonable security measures. Unfortunately, no website or Internet transmission is completely secure. Therefore, 5miles cannot guarantee that your information will never be hacked or that your information is free from unauthorized access, data loss, or other breaches. In other words, your use of the 5miles application or website is at your own risk. 5miles encourages you to exercise caution when using the 5miles Services by keeping your password safe and not sharing it with other individuals.
Sharing Personal Information
We do not rent or sell your Personal Information to anyone, provided certain Personal Information may be transferred in connection with business transfers, as described below. We may share your Personal Information with third parties as described in this section:
Information that’s been de-identified:
We may employ other companies and people to perform certain tasks or services on our behalf, such as hosting services, and may share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us.
We may offer sweepstakes, contests, and other promotions (each a “Promotion”) through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list. By participating in a Promotion, you agree that we may share your Personal Information with third parties as described in this paragraph.
We may also employ companies to call or email you to in order to provide better services to you, such as to welcome you when you sign up with us, to notify you of your transaction information, to remind you of your account inactivity, to provide codes for you to refer your friends to our Services, or to notify you of an offer that you may be interested in. By providing the relevant communication means to us, you agree that we may, to the extent permitted by applicable law, contact you for the above mentioned purposes. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
User Profiles and Submissions:
Certain user profile information, including your username, phone number, location, and any image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our Services. Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (in messages etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users if and when you send messages or comments or upload images or products through the Services and other users can contact you through messages and comments.
We may choose to buy or sell assets, and may share and/or transfer user information, including Personal Information, in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party. We may also share your information, including Personal Information, Demographic Information and usage information with our patent, subsidiaries and affiliates.
Protection of Third Stone and Others:
Accessing and Modifying Your Personal Information
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information. You may be able to access much of your information via the Services. For example, the personal information you provided during the registration process (i.e., name, email, password, etc.) can be accessed by logging into your account and navigating to account settings.
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
- Avatar photo
- Phone number
- Listings (including images)
The information you can view, update, edit, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected].
Your California Privacy Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice or to request to opt-out of such future sharing, please submit a written request to: [email protected]
Transfer of Information to the United States
Your Choices About the Collection of Your Information
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by contacting us by email at [email protected] or you may deactivate your 5miles account by accessing the Help Center at https://5miles.com/info/helpCenter. Please note that we may be required (by law or otherwise) to retain your account information or any other information associated with it and not delete it (or to keep this information for a certain period of time, in which case we will comply with your deletion request only after we have fulfilled such requirements). Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
Third Party Tracking and Analytics
Please be aware that third parties may continue to track your online activities even after you have left our Services, and those third parties may not honor “Do Not Track” requests you have set using your browser or device.
Additionally, please note that we may use Google Analytics to grow our business, to improve our Services, for our technical administration, to increase the functionality and user-friendliness of our Services, and to verify that users have the authorization needed for us to process their requests.
To learn more about the privacy of Google Analytics, visit:
You can opt out of the Google Analytics by visiting:
What if I have questions about this policy?