In order to maintain a safe environment for all 5milers, we may suspend accounts that violate the Terms of Use.
Once an account was suspended, it will NOT be able to
- Message other members
- Buy or sell any product
- Post new listings
- All listing products will be blocked in Search & Home page
All those restrictions will be removed once the account was unsuspended.
Common reasons for suspension may include:
Spam:
Most accounts are suspended because they are spammy, or just plain fake, and they introduce security risks for 5miles and all of our members.
These types of accounts are against our Terms of Use. Unfortunately, sometimes a real person’s account gets suspended by mistake, and in those cases we’ll work with the member to make sure the account is unsuspended.
Scam:
Accounts may also been suspended due to suspicious scam activities as:
- Asking different members for their personal contact information
- Impersonating 5miles staff
- Using compromised credit card
- Using counterfeit currency
- Refusing to trade in person & ask buyers to pay in advance
- Asking a seller to ship in advance without paying or just pay half price
Abusive behavior:
We may suspend an account if it has been reported to us as violating our rules surrounding abuse.
When an account engages in abusive behavior, like sending threats to others or impersonating other accounts, we may suspend it temporarily or, in some cases, permanently.
Solicitations:
- Soliciting 5milers to external websites
- Soliciting transactions to external websites
- Soliciting 5milers to provide personal information
- Soliciting buyers to complete order without receiving the product
Others:
- Indecent behaviors, like leaving negative reviews maliciously
- Post prohibited/illegal products or service
- Blocked/Reported/by too many members
- Received too many negative reviews
- Using 5miles for the purpose of money laundering
Please note that this list is not all-inclusive and is subject to change at any time.
Any questions, please feel free to contact us in 5miles app via this way:
Profile--Help Center--Submit a request
Comments
43 comments
How do I leave comments on my page. Like introduce my store?
It has been 24 hours and im still locked out. This is not fair, on top of that I've paid for your services and they are not being delivered. This is ludicrous and I want a refund.
Same here I've paid for a boost right before I've gotten locked !!! It's been a whole week and my account is still frozen!!!
Why is my account frozen
I want to know the same thing!! Why on earth or you freezing my account for no reason?!
I want to know the same thing!! Why on earth are you freezing my account for no reason?!
Hi
When and if by account will be restored?
Yes they did the same thing to me 2 days and my account still frozen if this is the case people will look for other apps to sell and buy.
My account was suspended for 12 hours and it's been over 48 hours now ? What's the deal when will this unlock?
What's up with this? I did nothing wrong
Its been over a week but keeps stating its only a 12hour freeze to my account which hasn't changed. When will my account be back restored?
Same problem 12hours suspension but it's been 3 days plus already!!!! Help help help!!!!
My account is frozen too I have been member in this app for more of 5 years and only says my account now is blocked thanks hi5 everyday I see post for pets, arms, and ridiculous things like selling a child or baby what is happening hi5
My account is frozen too I have been member in this app for more of 5 years and only says my account now is blocked thanks hi5 everyday I see post for pets, arms, and ridiculous things like selling a child or baby what is happening hi5
My accounts frozen
This is ridiculous I keep having my thing suspended reinstated and now my account is suspended and it's been over 15 hours I have never had a problem my ratings are awesome and I am not doing anything illegal but yet this happens? I just saw a lady selling her self on here and yet their goes her ad floating around.
Hey I just got suspended for flirting. You guys are just playing with me right? Lol! You guys!! Ya got me! That flirting turned into humping. So I officially amend my suspension from "flirting" to "humping"! I got suspended from this app for humping someone. Let this be a lesson to you guys! No HUMPING! NO NO!
So let me get this straight a buyer send me a message try to low ball me he make me a childish offer $60 for a mint condition galaxy edge I told him to go to The store and buy it their. So he reply with insults acting lowest then a child he insult me up and down I reply back coz ain't gonna let no broke dude insult me anyways I end been block is been 3 days they said for 12 hours lol the funny part is that this low ballers hit you up insult you and the seller gets block nice 5 miles nice so they keep bugging other sellers because you choose to nlaock the troll instead of the victim
My account was frozen now it isn't an I still can't post anything to sell why is that
How can the viewer contact you , because you can't post your phone number ? Many times I can't connect the seller because I don't know how to get in touch with them. Most probably because of The 5 miles want advertising Money. 30 days for 10cent is 3 dollars not 8 dollars.
I was not maliciously leaving bad reviews. I was trying to warn others about a scammer that took my money and you did NOTHING about it! I will be deleting my accounting as you guys obviously have poor judgement if you would suspend the innocent person's account and allow the scammer to continue scamming.
Why is 5miles keep freezing people's accounts for no reason and for others crying wolf I'm a former pro wrestler from wcw and I make friends on here.i wasn't harassing women I asked them if they want to be a model and some were under age and I told them I can't work with them so they report me go figure
Instead of giving any specific reason I do not understand why 5 miles suspended my account this account was definitely one of a kind in the beginning but throughout the time of being published it is having too many rules and regulations compared to OfferUp
Suspended without warning or reason. When I asked I was told due to reports and that 5miles is not allowed to discuss anything due to policy. My account CANNOT be reinstated it is terminated & I'm not given any explation. I'm involved but unable to leArn what is going on? This is b.s. in true form. What did I Do?
I want my account re open plse
I want my account re open plse
Why is my account blocked I can't buy anything? My kids tend to get on my account and bid and then decide that they don't want the product anymore, so why does that effect my account?
I need to actually talk to someone on phone. I have been on 5 miles since May 2016. Tried last night to put in new cell number but couldn’t. Somehow a new 5 miles account was set up with new cell number but show I’m a new member with no ratings, shows no sales or any info about me. Help.
Please un suspend me
I have no idea why I can't list anything to sell anymore, things have been well for years now all of a sudden for no reason I can't list anything for sell it won't let me make to listings
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