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    Jotham

    Hi Jessica,

    Greetings from 5miles!

    It means that the user you are messaging had deactivated his/ her account.

    If you have any more questions/ suggestion, feel free to contact us via the app: Go to Profile > Help Center, click the three lines in the upper right corner to submit a request or via email: support@5milesapp.com

    Thank you and have a great day!

    Best Regards,
    Camille

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