How do I know if I am winning the bid?
The system will notify you that you are the winner by showing “Congrats, you won!” sign. And you will be processed to the next page, where you can find the contact information of the dealer and talk to the dealer for more details regarding payment and shipping method.
I am the highest pre-bidder, why I didn't win the car?
As the highest pre-bidder, you will automatically become the winner of the car unless someone else outbids you or you didn't reach the reserve price. If someone outbids you during the live auction, you will need to come back and continue bidding on the car. If your winning bid is really close to the reserve price set by dealers, they can choose whether to make a deal with you or not.
What should I do after winning the bid?
Immediately contact your dealer about shipping and payment details. Your order status will remain “not completed” until you receive the car and go update your status. You will have up to 7 days to confirm your order.
What if the dealer cancels the order after I win the bid?
The dealer will be charged a $50(per car) penalty fee for canceling the order and the money will be deposited into your account in 48 hours.
What if I need to cancel the order after I win the bid?
You will be charged a $50(per car) penalty fee for canceling the order and the money will be deposited into the dealer’s account in 48 hours.
Do I need to pay an extra fee to 5miles after buying a car successfully?
No. You should not pay any money to 5miles if you buy a car successfully.