Each item has an estimated delivery date, these dates are estimates and not guaranteed delivery dates.
- Processing time varies between 1-5 days with most orders shipping 2-3 days after payment.
Then it usually takes 3-10 days for the tracking info updated online after package shipped out. If the tracking number still hasn't been updated within 10 days after shipment, please contact customer service and we will provide proper solution.
- The tracking number of your order can be reviewed under Profile->Bid Orders-> In progress, then clicking the Order.
- Merchants on 5miles are located all over the world, and orders shipping from outside of your home country may take longer to arrive than expected. Once the merchant ships the order it may pass through multiple shipping carriers, who may skip scans along the way, resulting in irregular tracking updates. Additionally, there may be unforeseen delays at Customs. We ask that you please allow up to 60 days for delivery of each order.
- Please note, we can offer Buyer Protection for up to 180 days from the payment date. Most orders will arrive within 60 days.
If the tracking status is "In Transit" within estimated delivery date:
Each item has an estimated delivery date, you may track the shipping information from Profile-Dash Orders-In Progress-Find the order then click the tracking number.
- All dash orders should be shipped out within 72 hours from the date of payment, or it will be canceled automatically and refunded.
- Most of tracking numbers will update on 17 track within 6 days from the date of shipment, if you could not see any tracking information after 10 days, please report to customer service team and we will give you a full refund.
- Some of tracking number will not update every day, which is normal, please wait for more days before it arrives.
We cannot offer Buyer Protection if the item is still in transit within the estimated delivery date.
If the tracking status is "In Transit" and late to arrive:
If you haven't received an order, the estimated delivery date has passed by over a week, and the order has not been confirmed delivered through tracking to the shipping address you provided at the time of payment:
Please report this to us from Profile—Dash Orders—In Progress—Find the order then click Customer Service.
Note: If there is no confirmation of delivery after 60 days from the shipment date, please contact customer service and we will provide with refund or re-shipment.
If the tracking status is "Delivered" and you did not receive it:
If the tracking number confirms delivery to the shipping address you provided at the time of payment and you didn't receive the package, usually, the package will arrive within a few days. Shipping carriers sometimes deliver items within 2-3 days of scanning "Out for Delivery" or "Delivered." If you've waited 3 days or more and your package hasn't arrived, here are some additional tips:
- Verify your shipping address was correct for the order by visiting My Orders, then clicking the item.
- Check around the outside of your house for a notice of attempted delivery. If there is one, call the number on the card to reschedule delivery or pick up.
- Look around the entrances of your residence on back porches, in bushes, garages, under grills, or in other places out of sight. Delivery carriers may also use plastic bags to protect your package from the weather. Also note, some items such as jewelry can be very small and may be shipped in envelopes, tucked among other mail.
- Ask family members, roommates, or neighbors who may have received the package for you. If you live in an apartment complex, contact the office to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will leave them at a manager’s office for safekeeping.
- Speak with the carrier who delivers your mail. They must scan the package to mark it "Delivered" and will usually be the last person to handle your order.
Wait 36 hours - in rare cases packages may have been scanned Delivered up to 36 hours prior to arrival. If your order has not arrived 36 hours after tracking shows "Delivered", then you will want to file a missing package claim with the shipping carrier directly.
If you have had several packages lost or stolen, consider reporting this to a higher authority such as the postal inspector or your local police department.
We cannot offer Buyer Protection if tracking confirms an order has been delivered to the address provided.
If the order status is "Complete" and you did not receive it yet:
Currently, the system will mark all orders as “complete” automatically after 35-60 days, which varies depending on the situation, if you receive a notice saying your order has been marked as complete, while you still not receive it yet, please do not worry, you may track the shipping information from Profile—Dash Orders--In Progress-Find the order then click the tracking number or you may report it to customer service from Profile—Dash Orders—In Progress—Find the order then click Customer Service.
Comments
73 comments
Where is my item
Paid for 4 items have only received 1.
I’m beginning to think this is just a scam.
Tracking numbers aren’t even good..
You people seem to be just stealing money
I can no longer see bid orders in profile. I am unable to trac my recent 5 mile dash items. Please advise.
What happened to all of my items? I have not received any of them. I cannot even track or see items bid on anymore. Is this some type of scam or something? Please let me know what happened to the items
Thank you!!!
What happened to all of my items? I have not received any of them. I cannot even track or see items bid on anymore. Is this some type of scam or something? Please let me know what happened to the items
Thank you!!!
O will be calling the police on 5 miles for taking money out of my checking account and the not shipping. What I brought
O will be calling the police on 5 miles for taking money out of my checking account and the not shipping. What I brought
I want my money back. I have not received the item. I think we will file a formal complain in court against five miles. Completely scam!!
Most of the items are coming from China so you wont get them for 4 to 8 weeks i have found out the hard way all the rings and car stuff and toys several weeks to get and you get what you pay for its really really CHEAPLY MADE THE RINGS LAST A WEEK AND TURN FINGERS GREEN AND THE WATCHES SAME PREPARE YOURSELF FOR JUNK AND YOU WONT BE DISAPPOINTED.
Most of the items are coming from China so you wont get them for 4 to 8 weeks i have found out the hard way all the rings and car stuff and toys several weeks to get and you get what you pay for its really really CHEAPLY MADE THE RINGS LAST A WEEK AND TURN FINGERS GREEN AND THE WATCHES SAME PREPARE YOURSELF FOR JUNK AND YOU WONT BE DISAPPOINTED.
I wish this bidding thing was worth it but it’s a waste of time and money, quality of products is very poor in my opinion. I the other hand I love 5miles but they are getting a really bad reputation since they started 5miles Dash.
I have had a horrible experience with this bidding on 5miles Dash.
Not getting items shipped and the items I did receive were junk so far.
Like Ralph said in his review...PREPARE YOURSELF FOR JUNK AND YOU WON’T BE DISAPPOINTED ☹️
it’s too bad. 😞
Where is my item? Been 10 days that I order it.
One of the things i brought is being sent back to sender and i sent many emails with no response back to know what is going on i received most of my order but on this i want my money back cause im not receving it and everything takes so long to be delivered to ur address. Im very pisssed off i wish i havent came across this app. It is a huge headache
My estimated delivery was March 5th and it is March 8th now and I still have not received it the tracking information has not changed in 6 days
Where is my item it's 14 days past due and it hasn't been delivered!!! I'VE got my mailbox under 24hr. Surveillance cameras with recorded footage and it has not been dropped off is not been delivered to contact to the post office damn that receives it to deliver it tracking has left me with no answers so I just like to know where's my item or where's my refund?
Where is my item it's 14 days past due and it hasn't been delivered!!! I'VE got my mailbox under 24hr. Surveillance cameras with recorded footage and it has not been dropped off is not been delivered to contact to the post office damn that receives it to deliver it tracking has left me with no answers so I just like to know where's my item or where's my refund?
Where’s all my stuff???
I believe it's a scam too! I have sent request after request after request and I get nothing in return. Not even an email or a text message. Just nothing! I've tried 5 mile dash and the seller! Just nothing! and I get nothing
Order was suppose to be delivered by the 27th of April. Have no way of tracking it. The only thing that exists on the order is the charge on my account. Will put a stop payment. I will go all out. Someone has to put a STOP to this. There are TO MANY unfufilled orders.
Why can’t we see these complaints on the main page of the app?!? If I’d known all this I’d have never bid on anything. I’ll just go back to Wish app, I know I’ll be waiting forever for those orders and I know what I’m buying.
Also, as soon as I get the items or a refund I’ll be closing my 5 mile acct and deleting the app! Then I’ll post on all of my Social Media accounts what has happened here on 5 mile!!! IF 5MILE IS GOING TO HIT US WHERE IT HURTS (OUR WALLETS) THEN WE SHOULD HIT THEM WHERE IT HURTS....
I didn't receive my dog toys.
I never received my order
Were is my order ? I’m so tired of waying please help me.
I haven't received 3 items either. I paid for them weeks ago. How can a ligitimate company do this?
I bought an iteam and it's not their any more I think I got scammed I still have the statement from my bank
Do not buy from 5 miles you won’t receive it’
Did not receive my order. What do I do?
Where is my order I have not received
I am mad, and still waiting for my orderS!!!
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