Each item has an estimated delivery date, these dates are estimates and not guaranteed delivery dates.
- Processing time varies between 1-5 days with most orders shipping 2-3 days after payment.
- The tracking number of your order can be reviewed under Profile->Bid Orders-> In progress, then clicking the Order.
- Merchants on 5miles are located all over the world, and orders shipping from outside of your home country may take longer to arrive than expected. Once the merchant ships the order it may pass through multiple shipping carriers, who may skip scans along the way, resulting in irregular tracking updates. Additionally, there may be unforeseen delays at Customs. We ask that you please allow up to 60 days for delivery of each order.
- Please note, we can offer Buyer Protection for up to 180 days from the payment date. Most orders will arrive within 60 days.
If the tracking status is "In Transit" within estimated delivery date:
Each item has an estimated delivery date, you may track the shipping information from Profile-Dash Orders-In Progress-Find the order then click the tracking number.
- All dash orders should be shipped out within 72 hours from the date of payment, or it will be canceled automatically
- Most of tracking numbers will update on 17 track within 6 days from the date of shipment, if you could not see any tracking information after 10 days, please report to customer service team and we will give you a full refund.
- Some of tracking number will not update every day, which is normal, please wait for more days before it arrives.
We cannot offer Buyer Protection if the item is still in transit within the estimated delivery date.
If the tracking status is "In Transit" and late to arrive:
If you haven't received an order, the estimated delivery date has passed by over a week, and the order has not been confirmed delivered through tracking to the shipping address you provided at the time of payment:
Please report this to us from Profile—Dash Orders—In Progress—Find the order then click Customer Service.
Note: If there is no confirmation of delivery after 60 days from the shipment date, we will automatically process a full refund.
If the tracking status is "Delivered" and you did not receive it:
If the tracking number confirms delivery to the shipping address you provided at the time of payment and you didn't receive the package, usually, the package will arrive within a few days. Shipping carriers sometimes deliver items within 2-3 days of scanning "Out for Delivery" or "Delivered." If you've waited 3 days or more and your package hasn't arrived, here are some additional tips:
- Verify your shipping address was correct for the order by visiting My Orders, then clicking the item.
- Check around the outside of your house for a notice of attempted delivery. If there is one, call the number on the card to reschedule delivery or pick up.
- Look around the entrances of your residence on back porches, in bushes, garages, under grills, or in other places out of sight. Delivery carriers may also use plastic bags to protect your package from the weather. Also note, some items such as jewelry can be very small and may be shipped in envelopes, tucked among other mail.
- Ask family members, roommates, or neighbors who may have received the package for you. If you live in an apartment complex, contact the office to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will leave them at a manager’s office for safekeeping.
- Speak with the carrier who delivers your mail. They must scan the package to mark it "Delivered" and will usually be the last person to handle your order.
Wait 36 hours - in rare cases packages may have been scanned Delivered up to 36 hours prior to arrival. If your order has not arrived 36 hours after tracking shows "Delivered", then you will want to file a missing package claim with the shipping carrier directly.
If you have had several packages lost or stolen, consider reporting this to a higher authority such as the postal inspector or your local police department.
We cannot offer Buyer Protection if tracking confirms an order has been delivered to the address provided.
If the order status is "Complete" and you did not receive it yet:
Currently, the system will mark all orders as “complete” automatically after 35-60 days, which varies depending on the situation, if you receive a notice saying your order has been marked as complete, while you still not receive it yet, please do not worry, you may track the shipping information from Profile—Dash Orders--In Progress-Find the order then click the tracking number or you may report it to customer service from Profile—Dash Orders—In Progress—Find the order then click Customer Service.
Comments
48 comments
Why should the government give you all the certifications to defraud people of their hard earned money by putting on fake company, how can it since past months I was supposed to have received all items I paid for and went through my bank account took my money and nothing has been received yet, I am going to better business bureau to post this complaint about 5 miles practice , either send the orders or my money.
Ike Morrison
Yes it’s time you might think what can I watch out it’s still illegal to steal in America.
Ike
I haven't received my items yet..wats up
I haven’t received my last 2 orders Diane Smith 1919 Memorial Dr Pecos Tx 79772
I buy a item but not delivery to my house what its the nex step more the one month to order
Still waiting for my item as well they charged me but nothing as of yet
I have not received my item!
This is Tbone from 773_414 -0604i payed for a womems ring and a blue tooth speaker I still haven't received my order yet please let me know if you sent it out
This is fake all of it if you want something on here your better off finding it by the seller and order direct because the peaple your bidding against are employees of 5 mile that why when you click on an itemthats at 2 dalloers by the time you go back to the bidding site its already up to register price and it's always bu the same name peaple if you bid over they just made extra money and you could have went to the seller and got it cheaper then if that isnt bad enough good luck getting your orders you wont get it they will close the order and your just ass out
I haven't received a single item ive been charged for. Its been months. This is a total scam
I haven't gotten any of the items I ordered either it's been weeks but only took seconds to take my money I'm thinking about calling the better business bureau
You won't get them because the customer support people don't want to do their jobs. They'll just tell you to "buy more items" just like they told me with the thousands of coins I earned and they refuse to provide!
I can't see my orders they have disappeared on me.i switched phones.
What happend to my orders, I didnt recieve anything, its been 64 days already
I want to know why I haven't received my Wi-Fi wireless and my earbuds it's been since May something May 8th I think and you said it's complete that my Wi-Fi wireless is complete and it's not and I want it I'm very upset over it you been he hauling around I don't know what's going on but I want my damn Wi-Fi wireless
And this tracking number is a joke I've talked to my mailman I'll talk to the post Masters who else you want me to talk to they haven't scanned s*** I've got a camera I got my binoculars I got mine Dallas Cowboys helmet and I got this little start the main things that shine on the ceiling but I have not received my Wi-Fi wireless are my earbuds and I'm blown them I wanted them a long time ago what what's really going on
And this tracking number is a joke I've talked to my mailman I'll talk to the post Masters who else you want me to talk to they haven't scanned s*** I've got a camera I got my binoculars I got mine Dallas Cowboys helmet and I got this little start the main things that shine on the ceiling but I have not received my Wi-Fi wireless are my earbuds and I'm blown them I wanted them a long time ago what what's really going on
2 Items automatically marked received after 3 months the items never arrived how do I get my funds back!...I'm not going to allow this to just go unattended too!
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