Yes, we offer Buyer Protection!
- If you are unsatisfied with your item in any way, you may contact customer service within 30 days of delivery to request a return or refund. Some conditions apply. Please review the FAQ: How do I return an item on 5miles Dash? for details.
- If you have not received an order within the estimated delivery date, you can report the late delivery by selecting Bid Orders--> Order--> Customer Service. After 60 days from the shipment date, if the item has not been confirmed delivered by tracking, we will process a full refund without any hesitation. Please review the FAQ: 5miles Dash Shipping Policy
The following conditions apply
- We can offer Buyer Protection for up to 180 days from the payment date
- For received items to be eligible for refund, items must be returned with a valid tracking number to the return address which is provided in your return request confirmation email. We cannot be responsible for items that are shipped to our offices, returned with no identifying information, or returned outside of the return request process as described in the FAQ: How do I return an item on 5miles Dash?
- "Cash refund" is defined as a refund to the original payment method. Cash refunds cannot be processed to a different credit or debit card, or an alternate funding source.
- If you paid with a one-time use gift card or rechargeable pre-paid card, we strongly recommend keeping the card until you are sure that you are satisfied with your purchases, as cash refunds must always be processed back to the original payment method.
- If you paid with PayPal using either your linked bank account or PayPal balance, cash refund will be processed to your PayPal balance. Your refund will be reflected on your PayPal account within 3 to 5 business days. If you paid with your credit or debit card through PayPal, the refunded amount will go back to your card as a credit. In these instances, it can take up to 30 days for the refund to appear on your card statement. Please contact PayPal for additional questions about your refund.
- If you paid with Apple Pay or Google Pay, cash refund will be processed back to the credit or debit card linked to your payment account.
- If you paid with a credit or debit card, cash refund will be reflected on your credit card or bank statement as a credit within 3 to 5 business days. If you have trouble locating your refund, please contact the card-issuing bank directly. For your convenience there is a toll-free number on the back of your card.
- We’re sorry but it is not possible for 5miles to refund or reimburse the cost of foreign transaction fees, overdraft fees from your bank, additional postage due, Customs, VAT, or any other taxes or fees which were not included on your invoice and paid through this platform. If you incur these costs, we recommend consulting local import laws, as well as your post office or bank for additional details.
- For the security of our customers, only a buyer's mailing address is shared with sellers. Issues with an order should only be resolved through the options provided within the platform under Bid Order. If a listing includes a seller's direct contact information, we strongly recommend using caution, as Buyer Protection does not cover any transactions that take place outside of this platform.
Comments
82 comments
Alot of items are worthless. The infrared detector is a RIP off. Your not give power supply or where the single is supossed to go. Looks like they want you to hook up to a Burglary Detction SERVICE to receive alert the beam was broken . Sad
I still waiting on my order and nothing yet it’s more than a month that I order and they shipped and nothing 😠
this bidding is a joke don’t buy on it run keep your money 5 mile won’t give your money back it’s a lie even after 7 months of waiting i still not got anything and no Response from customer service
D radar detector I bid on and received was a piece of garbage the quality was cheap it did not work correctly and all it does is beep I've been asking for a refund several times I think this 5-mile bid is a gimmick it's a rip-off I'm trying to find a way where I can file some type of lawsuit against you guys
My order was cancelled 4 days after purchasing an item, it said Seller cancelled the order due to lack of inventory. As I get the notice, the Seller was and has and stii selling the exact same thing over and over!!! What a scam!!
Looks like they got me too ! Do not use 5mile Dash its a scam !!!!!! Time to move on to new selling app !
I ordered the gramas rind it change color and was always turning my finger green
I received a security camera, a computer keyboard and an inspection camera all with no instructions. A bluetooth receiver for my motorcycle that I tracked to California on the 3 5 19,it is now 3 18 19. What's going on???
I received a security camera, a computer keyboard and an inspection camera all with no instructions. A bluetooth receiver for my motorcycle that I tracked to California on the 3 5 19,it is now 3 18 19. What's going on???
I cancelled my order and never got a refund. Bad business. BEWARE!
Lots of junk!
I was wondering if you knew if there was an absorb % for it in nutritional/supplements label and what that may be? If it's not to much to ask..
For the CBS oils **
How do I auction off my items
The CBD oil says 100% pure CBD, what I received was hemp oil which has no cbd in it at all, and yes cbd and hemp oil are two totally different things, this is a blatant ripoff!!!!!!
I bought 19 items and something is either missing or is so cheaply made ! This is a scam ! I bought a car dvr and it has to have s card in. Order for it to work ! And there’s no address or a number or anything to where I can get one ! So the item is worthless to me ! And everything I got is either broke or damaged in the free shipping ! None of the stuff sold here is even worth what we pay for it ! And you know the real price you show is fake also ! There’s nothing here that is worth 2 or 3 hundred dollars ! So this whole thing is a scam from the word go ! I’m letting everybody I know to stay away from this site
I just opened my box for my micro touch razor ! I see I have no plug to even charge the razor ! It’s missing things also ! Boy I’m thinking we all need to go after this place with a law suite
One big scam this place is ! Everybody stay away ! Don’t bid on anything at all
Where did my comment go ! This is a scam and you people complain how other countries are ripping us off ! Well wake up people ! Just look at this fine site ! It’s law suite time folks
I made an appointment with my lawyer and I’m gonna show him this app when I go see him
I bid on a west h that comes in 3 colors. How do I know what color I am going to receive?
Ordered item never got it. Been 2 months. Requested refund and never got that either! I think seller Gift Mail is a scam !! Doesn’t give refunds.
Recurring $13.00 charge to my account? Never agreed to that. Please cancel account.
I ordered an item and for over 3 weeks now it has not arrived. They also took extra $5 from my card. It's a sham don't fall for it. Let's get consumer protection agency involved
I have won the bid on some tennis shoes. How can I pick my size and color?
Lots of questions too many with no answers
Whe you won somthing whait you see reserved ?
How do i get my money back for an item i pay for but not in stock?
What color is the bottom hair. And can I get brown on bottom and. Blond on top?
What color is the bottom hair. And can I get brown on bottom and. Blond on top?
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