It’s possible your tracking information isn’t updating because the package missed a tracking scan. In most cases, the item is still in transit to the destination and the final delivery is unaffected. If you suspect the item has been lost, please contact the courier with your tracking number and they should be able to locate your item.
If the courier confirms the item is lost, please go to Profile >Purchases > In progress and select the order in question. Submit a Refund/Return request. After it is approved, we will issue you a refund.