In order to maintain a safe environment for all 5milers, we may suspend accounts that violate the Terms of Use.
Once an account was suspended, it will NOT be able to
- Message other members
- Buy or sell any product
- Post new listings
- All listing products will be blocked in Search & Home page
All those restrictions will be removed once the account was unsuspended.
Common reasons for suspension may include:
Spam:
Most accounts are suspended because they are spammy, or just plain fake, and they introduce security risks for 5miles and all of our members.
These types of accounts are against our Terms of Use. Unfortunately, sometimes a real person’s account gets suspended by mistake, and in those cases we’ll work with the member to make sure the account is unsuspended.
Scam:
Accounts may also been suspended due to suspicious scam activities as:
- Asking different members for their personal contact information
- Impersonating 5miles staff
- Using compromised credit card
- Using counterfeit currency
- Refusing to trade in person & ask buyers to pay in advance
- Asking a seller to ship in advance without paying or just pay half price
Abusive behavior:
We may suspend an account if it has been reported to us as violating our rules surrounding abuse.
When an account engages in abusive behavior, like sending threats to others or impersonating other accounts, we may suspend it temporarily or, in some cases, permanently.
Solicitations:
- Soliciting 5milers to external websites
- Soliciting transactions to external websites
- Soliciting 5milers to provide personal information
- Soliciting buyers to complete order without receiving the product
Others:
- Indecent behaviors, like leaving negative reviews maliciously
- Post prohibited/illegal products or service
- Blocked/Reported/by too many members
- Received too many negative reviews
- Using 5miles for the purpose of money laundering
Please note that this list is not all-inclusive and is subject to change at any time.
Any questions, please feel free to contact us in 5miles app via this way:
Profile--Help Center--Submit a request
Comments
43 comments
Hope ur reading this you 5 miles cowards. Hope you get sued. And investigators on ur ass.
Yeah please Make my account good again. This site along with eBay is my source of income and y’all are just playing god and have no one to answerto. Thanks.
I paid for an item already and it was trying to make me pay again. One item I paid for and it showed closed. I asked what is this? They canceled 3 other orders that was already paid for and now they froze my account and said I didn't pay when I did.
So i got suspended for let people kno that there people on here scamming wow that why i like Mercari
My account was suspended because a user created 7 Or more FAKE 5MILE accounts and falsy report my store. I had 99% review ratings with over 110 satisfied customer review comments. I have proof even after my account was suspended of the guy basically laughing in my face because what he had done. This isn't fare and5muke isn't doing their job on checking on these accounts that were made by the same person. All that hard work I put in give because of someone making false claims about me. I never had a customer complain
Please Unfroze me
My account is was suspended for a few months now can u tell.me when it will be unspended. And I like to know why it was suspended so I can't make that mistake again. Thank you.
Why was my accoubt systemuspended?
How do I get my account unsuspended
How do I get my account unsuspended
Why is my account been froze. And tell me what I did wrong because I have done nothing wrong
I want my account re-open
I have no clue why I’m suspended or how to fix it
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